Community Manager, NYC

Shop Extraordinary Enterprises (SEE) exists to celebrate and champion connection, creativity, and commerce. We offer transformative retail experiences that bolster the courage of entrepreneurs, the spirit of creativity, and the power of human connection. Since its founding in 2003, SEE’s heritage brand, Artists & Fleas, has given curators, collectors, and creators a platform to turn their passions into businesses. Shoppers have the thrill of discovering something original and truly meaningful. Current markets include New York City (Chelsea and Brooklyn) and Los Angeles. In 2021, SEE launched Regeneration as a Brooklyn retail destination for curated, trend-driven vintage. SEE acquired the iconic Manhattan Vintage Show in 2022 to grow its portfolio of brands and firmly declare that the future of fashion is vintage. Manhattan Vintage produces three shows a year in New York City. 

Artists & Fleas is looking for an outgoing, creative individual who has a love of retail and is hospitality-minded to help cultivate community and foster a fun, supportive and exciting environment in the Williamsburg and Chelsea Market marketplaces. The Community Manager will serve as a brand ambassador, a community builder, a producer, a problem-solver and facilitate and monitor market operations over the course of the weekend. The Community Manager will also provide on-site support to merchants and execute cross-platform marketing including both the development and dissemination of creative marketing content.

Key responsibilities include:

Merchant Community Management:

• Be the go-to contact for all onsite questions from merchants
• Oversee and assist new merchants in load-in and load-out
• Prep and distribute seller Seller’s Guides to new merchants
• Assist merchants with setting up their shop and advise merchandising best practices
• Ensure merchants understand and adhere to Artists & Fleas guidelines including display, social media, and community guidelines 
• Creatively communicate relevant information including on-site events, press and more to the merchant community
• Encourage merchants to rebook and guide and answer questions on how to do so

Customer Engagement:

• Demonstrate customer-focused and hospitality-oriented customer service to create a welcoming, attentive and helpful shopping experience
• Drive merchant sales through sharing product knowledge and shopping help by directing shoppers accordingly 
• Engage with shoppers to help them understand who we are, how the market works, and informing them of any current programming 
• Connect with clients daily to inspire brand loyalty and help drive returning traffic to retail store
• Welcome and greet influencers and tour groups

Facilities Management:

• Conduct opening/closing procedures
• Troubleshoot facility issues including HVAC, WiFi, etc. as needed
• Create, update, & manage facility guidebooks and building maintenance contact lists
• Track inventory of market supplies
• Assist in creating and maintaining a positive vibe, including music, lighting, temperature, customer and merchant flow
• Make sure the sales floor, market facilities and common areas are clean and in working condition during all market hours
• Propose and ideate suggestions for new market layouts and merchant spaces
• Ensure a clean, comfortable, professional shopping environment

Marketing & Communications:

• Capture requested photos and videos for Marketing team initiatives.
• Assist in executing special events for both the merchant and shopper communities.

Qualifications:

The ideal candidate should be an extremely people-oriented, professional, and organized self-starter. This role requires an individual who is energized by interacting with people from diverse backgrounds and takes pride in implementing the shift from on-paper logistics to real life. Similarly, the candidate should be able to demonstrate professionalism and maturity in ensuring proper rule-following and resolving conflicts that may arise. In this role, you must be a creative thinker, fast on your feet, and thrive on problem-solving. To succeed in this position, you need to have excellent time management and communication skills, be incredibly self motivated, organized, handy, fastidious, and have a demonstrated track record for showing initiative. This role requires a friendly, outgoing individual with great communication skills who can serve as an ambassador of the Artists & Fleas brand to merchants and shoppers alike.

In addition, excellent written, verbal and interpersonal communication skills are required. Applicants need to be proficient with all Google applications and all social media channels. Artists & Fleas values professionalism, responsibility, honesty and reliability – we expect it of our merchants and model it amongst our team. Equally important is to demonstrate a high level of enthusiasm, determination, and self-motivation. *You must be able to lift a minimum of 40 pounds for this position.

Hours / Schedule:

This is a P/T hourly position of approximately 20 - 30 hours per week including weekend hours. We are currently seeking candidates who can work a few days during the week and 6 to 8 hours days Saturdays and Sundays with occasional full days if necessary. Please note: we are looking for candidates who can commit to this schedule consistently.

If you are the right person for the job, please send your resume and a paragraph explaining why you are the ideal fit for this position which we will consider as a writing sample. Applicants who have not visited the market or at least spent time on our website and social media pages need not apply. Please send application materials to [email protected] and write “Community Manager” in the subject line. Artists & Fleas is an equal opportunity employer.