Shop / Gallery Manager (Sales, Operations & Events)

Job Title: Shop / Gallery Manager (Sales, Operations & Events)

Location: New York, NY (in-person)

Schedule: 4 days/week, including weekends

Compensation: Commensurate with experience

Start Date: Early September

About Us

We are a design-driven concept shop blending travel, art, culture, and curated retail. Located in the heart of Brooklyn, our small but growing team brings together limited-edition goods, collaborations with artists and designers, immersive in-store events, and curated gifts for travelers and hosts. We're entering an exciting chapter with a strong calendar of activations, and we're looking for a standout Shop Manager to help lead the way.

Role Summary

We’re looking for a highly capable, self-motivated, and experienced Shop Manager who is obsessed with social and marketing to take ownership of day-to-day sales, retail operations, and events. This is a key leadership role in a small, ambitious company with lots of room for growth. You will oversee our physical and online shop systems, manage and motivate staff, support marketing and social media execution, and help bring exciting in-store activations and collaborations to life.

Key Responsibilities

Sales & Customer Experience

• Lead daily shop operations and ensure a seamless, elevated customer experience
• Drive sales through active selling, product knowledge, upselling and capturing product highlights
• Train and support staff to meet sales goals and maintain exceptional service standards

Retail Operations & Admin

• Oversee opening/closing procedures, inventory management, and POS systems
• Manage online store (Shopify) including orders, product uploads, and customer communication
• Maintain accurate records for inventory, sales, returns, vendor payouts, and shop supplies

Vendor & Product Management

• Support founder in managing vendor relationships and agreements
• Assist with product intake, pricing, merchandising, and inventory tracking
• Assist in in-house production
• Ensure products are accurately represented both in-store and online

Marketing & Events

• Collaborate on content planning and execution for social media, newsletters, and promotions
• Coordinate in-store events, installations, and brand activations—supporting logistics, staffing, and setup
• Act as an on-site host and brand ambassador during events and activations

Systems & Growth

• Help improve internal workflows and systems across sales, inventory, scheduling, and communications
• Identify and recommend tools or processes that support growth, visibility, and operational efficiency
• Take initiative to propose and implement new ideas that drive community engagement and sales

Qualifications

• 3–5+ years of experience in retail management, operations, or creative/event retail environments
• Confident leader with excellent communication and people management skills
• Strong organizational skills and attention to detail
• Proven experience with POS systems (preferably Shopify), Google Suite, and social media tools
• experience with production and sourcing a PLUS
• Self-motivated and resourceful—can work independently and anticipate needs
• Comfortable wearing many hats in a fast-paced, dynamic environment
• Interest in design, travel, arts/culture, or lifestyle retail is a big plus
• Weekend availability and ability to attend/support evening events as needed
• Adobe Creative fluent a PLUS

Who You Are

You’re a doer and a builder. You take pride in getting things done well and finding creative ways to improve how things work. You’re energized by a mix of retail, creativity, and logistics - and are excited to help shape the direction of a growing brand. You’re not just looking for a job, you’re looking for a role with long-term potential.

To Apply

Send your resume and a brief note about why you’re interested in the role to [email protected]. Feel free to share links to relevant projects or social media, too.